Support answers without waiting. Product stops guessing. Engineers get their time back. Docery does it by turning your codebase into docs anyone can read: always current, nothing invented.
So every day, Support asks engineers “how is this supposed to work?”, engineers stop building to answer, and half the answers are guesses from memory. Docery ends that loop.
Docs usually describe what everyone believes the product does. Docery documents what the code actually does. Those are not always the same thing.
Real example from our pilot: a checkout flow where the “only place the order if payment succeeded” check was commented out in the code. Every human doc would say “orders require payment.” The code said otherwise: orders were being saved even when payment failed.
Docs that describe what the code does,
not what it was meant to do.
Docery is already answering “how does this work?” for 2 pilot teams, from their real production codebases. We onboard a few products at a time so every pilot gets direct attention from the founding team.